Damaged, wrong or missing items
Please contact us at hello@mamaleeselderberry.com within 3 days of pickup. Include your order number and, if something is damaged, a photo of the item. We will offer a replacement or a refund for the affected items.
Allergy, quality and safety concerns
If you have a quality or safety concern about a product, stop using it and contact us with your order number and the label details. We take every report seriously. See also our product safety page.
Returning food and personal-care products
Because our products are food and personal-care items, we cannot take them back once an order has been picked up, opened or not. If something is wrong with your order, tell us and we will replace it or refund you.
Nothing in this policy limits any rights you have under consumer protection law.
How refunds work
- Refunds go back to the original payment method through Stripe.
- Depending on your bank, a refund can take 5–10 business days to appear on your statement.
- Partial refunds are possible — for example, for one damaged item in a larger order.
Canceling an order
See our cancellation policy.